The first thing you should do is send us the log files. These files will help us figure out what the problem is. If you are able to restart ProVAL, perform the following steps:
- Click the Help button in the toolbar.
- Click Save Logs.
If you receive an error message while opening ProVAL, the most likely cause is corruption of your Options or Analysis Templates. We will still need the log files, but unfortunately you will need to do some extra work. In the future, we may supply a tool to automate this process.
Sending the log files
Log files are located here:
C:\Users\[USERNAME]\AppData\Local\The Transtec Group\ProVAL 3.6
This location is hidden so you will may need to Show Hidden Files. Send us the Recording Log.xml and Event Log.xml files, preferably zipped first. It is possible these files will not exist. If this is the case, don't fret, just go to the next step.
Remove potentially corrupted files
For all files and folders listed below, we recommend moving them to a temporary location instead of just deleting them. If you find that one of these files is causing the problem, please send it to us so we can fix the problem.
For Windows 7, look here:
C:\Users\[USERNAME]\AppData\Roaming\The Transtec Group\ProVAL 3.6
Move Options.xml. If ProVAL does not start, then move Analysis Templates.pvat. If ProVAL does not start, contact us.